Privacy Policy

1. Introduction

Mumuksha (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our platform and services.

2. Data We Collect

Information You Provide

• Account information: name, email address, phone number, password
• Profile information: business name, bio, license details, portfolio images
• Service information: service requests, descriptions, photos, location data
• Communications: messages exchanged through the platform
• Payment information: processed through third-party payment processors

Information Collected Automatically

• Device and browser information (type, version, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, timestamps)
• Cookies and similar tracking technologies

3. How We Use Your Data

• To provide and operate the Platform
• To match homeowners with nearby service providers
• To process bookings, communications, and transactions
• To send service notifications and updates
• To improve and personalize the Platform experience
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations
• To provide customer support

4. Data Sharing

We share your personal data only in the following circumstances:

• With other users: Homeowners see provider profiles; providers see relevant request details.
• Service providers: Payment processors, hosting providers, analytics tools, and communication services.
• Legal requirements: When required by law, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for legal compliance, fraud prevention, and dispute resolution. Anonymized or aggregated data may be retained indefinitely for analytics purposes.

6. Your Rights (GDPR & Privacy Rights)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Restrict Processing: Request that we limit processing of your data.
• Right to Object: Object to processing based on legitimate interests or for marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based.

To exercise these rights, visit your Data & Privacy settings or contact us at privacy@mumuksha.com. We will respond within 30 days.

7. Cookie Policy

We use cookies and similar technologies to:

• Essential cookies: Required for platform functionality (authentication, security).
• Analytics cookies: Help us understand how users interact with the Platform.
• Preference cookies: Remember your settings and choices.

You can manage cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings. Note that disabling essential cookies may affect platform functionality.

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage of sensitive data, secure authentication mechanisms, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the Platform or by email. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your data rights:

• Email: privacy@mumuksha.com
• Data & Privacy Settings: Account Settings